NON-REFUNDABLE: please note that my creations are non-refundable except for any dissatisfaction, allergic reaction or if the jewel is unfairly represented. RETURN: for a refund, you must send an email to info@marie-evebordeleau.com within 15 days of receiving the jewelry. The jewel must be in its original condition and must be returned at the customer's expense unless there is an agreement with the seller.