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EXCHANGEAll jewelry is exchangeable within 30 days of receipt. They must be in their original condition. For an exchange, please contact us by email at info@marie-evebordeleau.com within 30 days of receiving the jewelry. The shipping costs will be split evenly. 

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RETURN OR EXCHANGE MAILING ADDRESS:

Marie-Eve Bordeleau

CP 1514 SUCC. Saint-Grégoire

Bécancour, QC

G9H 4S8

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RING OR BRACELET SIZE ADJUSTMENT: within the next 90 days, the reception of the jewelry, resizing will be free. The shipping costs will be split in half. The buyer will need to send the ring back to the seller at their own expense, indicating the new size, and the seller will return it at their expense. The lead time for scaling up is generally 15 days.

SELLER ERROR: You did not receive the model or size you orderedPlease take a photo and email us at info@marie-evebordeleau.com within 7 days of receiving your order. Shipping costs will be the seller's responsibility. You will receive a return label by email to print and attach to the envelope in order to return the jewelry.

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WARRANTY: the manufacturing of jewelry by Marie-Eve Bordeleau, Ready-to-wear sculptures are guaranteed for 5 years except for end-of-line jewelry, items with defects, prototypes, or on sale. For a repair under warranty: Marie-Eve Bordeleau covers the repair costs as well as the postage fees for returning the jewelry to the buyer.

Contact: 1 819 690-6218 or by email:nfo@marie-evebordeleau.com

What is not guaranteed:
-The aging of the jewelry is not guaranteed.
Example: Scratches
-The crushing of the jewelry due to an accident

3-month warranty:
-Chains, attachments, earring hooks and butterfly clasps in silver

Feel free to contact me for any situation that seems abnormal with the fittings even if the 3-month period has passed.

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MAINTENANCE: Sterling silver is an alloy containing metals that react with products in the air and produce oxidation. Exposure to sunlight as well as humidity increases this reaction, which is completely normal and easy to remedy.

Take care to clean the jewelry with a dry polishing cloth (you will receive one for free with the purchase of each piece of jewelry); it is reusable even if it darkens. TIP: when you are not wearing it, place the piece in an airtight bag; this will slow down the oxidation process and save you from cleaning.

Did you know that the more you wear your jewelry, the brighter it will stay? When you wear your jewelry, it comes into contact with fabrics or other materials, and this acts as a cleaner for the jewelry.

You have run out of polishing cloths, what can you do in a pinch?  You can use an old eyeglass cloth that is no longer in use or a soft fabric (cotton or flannel)

Is the jewelry water-resistant? Yes, you can wear the jewelry at all times, even in the shower. To remove soap residue accumulated in the crevices of the jewelry, clean it with a soft toothbrush and mild dish soap.

Can I wear my jewelry when I go to the pool or spa?  Yes, however you should know that Chlorine is an oxidizer and if the amount exceeds the recommended pH for swimming, your jewelry may undergo a color change treatment (blue-gray) on the surface. You will need to mechanically polish your jewelry to restore its original color.