How does the size exchange work?
Within 90 days of receiving the ring, size exchange or sizing will be free. Shipping charges will be half and half. The buyer will have to send the ring to the seller at his expense indicating the new size and the seller will return it at his expense. The delay of the sizing is usually 15 days.
How do I take my finger size? The best way to measure your finger is to use a measuring tool.
Mailing address for a return or an exchange:
CP 1514 SUCC. Saint-Grégoire
Exchange of the ring model: within 30 days following the reception of the ring, you will be able to exchange the ring model. Please contact me by email at info@marie-evebordeleau to inform me of the exchange of the model. The shipping costs will be at the expense of the buyer.
SELLER ERROR: You do not receive the model or size you ordered. Please take a picture and email us at firstname.lastname@example.org within 7 days of receiving your order. Shipping costs will be the responsibility of the seller. You will receive a return label by email to print and stick on the envelope to return the jewelry.
Non-refundable: please note that my creations are non-refundable except for dissatisfaction, allergic reaction or if the jewel is unfairly represented. For a refund, you must send an email to info@marie-evebordeleau within 15 days of receiving the jewel. The jewel must be in its original condition and must be returned at the customer's expense unless there is an agreement with the seller.