Deadline for treatment | Delivery time |Exchange

Processing order time before shipping:

>>> 1 to 7 business days <<<

*****

Delivery

- "Delivery is by Canada Post

Delivery options:

-Fixed rate at 2$ : Regular delivery (without tracking number and without insurance) delivery time of 2 to 5 days for Quebec. You must select the "Fixed Rate" option in step 4 - Delivery method)

-Free shipping: With purchases of 100$ and more before taxes, free shipping with tracking number and insurance, delivery time: 1 to 4 business days. -New- Applies automatically from March 23, 2021.

-Expedited Parcel: Price varies from $9 to $14 and more depending on the destination postal code. With tracking number and insurance, delivery time 2 to 4 business days*. Select the "Expedited Parcel" option in step 4 - Delivery Method)

-XpressPost: Price varies from $10 to $18 and more depending on the destination postal code. With tracking number and insurance, delivery time 1 to 4 business days*. Select the "Xpresspost" option in step 4 - Delivery method)

*Please note that delivery times may vary.

 

*****

Exchange - Return 

-All jewelry is exchangeable within 30 days of purchase (length and model of chains, rings, pendants, earrings and bracelets).

- "Free sizing of rings and bracelets*".

- "For an exchange, we ask you to pay the return shipping costs with a tracking number of the jewel.

Recommendation: Before ordering a ring, it is important to know your finger size. The best way to take your measurement is to measure your finger with a measuring tool. To get the tool:https://boutique.marie-evebordeleau.com/boutique/fr/outil-de-mesure-charte-taille-de-doigts/outil-de-mesure-pour-bague-p254c45/

For an exchange, please contact us by email: info@marie-evebordeleau.com or by phone: 1 819 690-6218.

 

*****

 

Terms and Conditions


- "All purchases are considered final sales unless unfairly represented.

- "Each object is handmade, they may have a slight difference in pattern with the image.

- "We do not make refunds, but we make exchanges within 30 days of purchase.

- "Please contact us if you are not satisfied with your purchase for any reason. Requests must be made within 7 days of receiving your order. The buyer is responsible for shipping costs to return the merchandise.

 

*****

 

Warranty
- "The manufacture of Marie-Eve Bordeleau jewelry, Sculptures ready to wear are guaranteed 5 years.

For a repair under warranty :
The sending by mail of the jewel to be repaired is at the expense of the buyer. Marie-Eve Bordeleau assumes the repair costs as well as the shipping costs for the return of the jewel to the buyer.

Contact: Marie-Eve Bordeleau,
1 819 690-6218 or by e-mail :
info@marie-evebordeleau.com

This is not guaranteed:
-The aging of the jewel is not guaranteed.
Example: Scratches
-The crushing of the jewelry due to an accident

3 months warranty :
-Silver chains, clips, earrings hooks and butterflies

Care instructions :Wooden jewelry decorated with pearls:
It is suggested to apply perfumes, creams and make-up 30 minutes before wearing the jewel.
-The wood is treated against water. It is advisable to remove the jewel when swimming.

 

*****

 

Care

For maintenance, simply clean the jewel with a polishing cloth, it is reusable even if it blackens as it is normal for the cloth to blacken. Also, you can clean the jewel with a soft toothbrush and mild dish soap.

Tip: Wear your jewel often, it will self-clean itself, when you are not wearing it, put the piece in an airtight bag (or container), this will slow down the oxidation process and spare you the cleaning.

Type of cleaning to avoid: Avoid soaking the jewel in a cleaning solution, because the oxidation (black) in the hollows that is desired will disappear, the jewel will no longer have the same relief effect. All my jewels are oxidized (blackened) in the hollows in order to facilitate the cleaning on the surface.

To avoid: Spa, swimming pool (with too much chlorine), peroxide, bleach and strong cleaning products.

-In case the jewel would be in contact with one of these products, the jewel will probably undergo a surface treatment, a grayish color will appear. It will be difficult to clean the jewel with a polishing cloth, but will return to its original color by polishing it with a polishing machine.

 

 

 


There are no products to list in this category.